KOP Service Pro
Open dashboard
AI-native service management

The service desk
your teams deserve.

KOP Service Pro unifies tickets, assets, change management and customer support into one enterprise platform — with an AI copilot that resolves issues faster than your old Jira board ever could.

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ITIL & ISO 20000 aligned · Multi-tenant · SSO + MFA out of the box

12 min
Avg. first response
99.98%
Platform uptime
4.9/5
Agent CSAT
60+
Integrations

Trusted by IT teams at

NorthwindInitechAcme CorpGlobexUmbrellaHooli
Modules

One platform for every service workflow.

Modular by design. Turn on what you need — from incident response to project boards.

Incident & Request

ITIL-aligned ticketing with auto-prioritization, SLA timers, and escalation playbooks.

Workflow Engine

Drag-and-drop builder for approvals, conditional logic, and automated actions.

Asset & CMDB

Track laptops, servers, software and map service dependencies visually.

Knowledge Base

Rich articles, version control, and AI-suggested resolutions for agents.

Change & Problem

CAB approvals, RCA tracking, and a known-error database that actually gets used.

Reporting & CSAT

Prebuilt reports on SLA, agent performance, and customer satisfaction.

Product preview

A workspace agents actually want to live in.

Dense where it counts, calm where it matters. Built with keyboard-first navigation.

Search tickets, assets, articles…
TicketPriorityStatusSLA
INC-2049

VPN drops every 5 minutes for finance team

Network · VPN · Alex Ng

CriticalIn Progress 12m left
REQ-1188

New laptop for incoming designer

Hardware · Maya Costa

MediumAssigned1d 4h
INC-2047

Outlook unable to send attachments > 5MB

Email · Sam Patel

HighPending Breached
CHG-1187

Firewall rule rollout — EU region

Change · Network CAB

HighNewScheduled
REQ-1185

Access to Snowflake production warehouse

Access · Lena Brooks

LowNew3d 2h
INC-2042

Printer offline — Berlin office 3F

Hardware · Karim Aziz

MediumResolved Met
Open the full dashboard
AI native

Resolve more tickets. Type far less.

Every workflow is co-piloted by AI that's been trained on millions of real service interactions — not a chatbot bolted on as an afterthought.

AI Ticket Triage

Auto-categorize, detect priority, and route to the right squad in milliseconds.

Knowledge Assist

Surfaces the right article or past incident inside the ticket — no context-switching.

Agent Copilot

Drafts responses, summarizes long threads, and suggests root causes.

KOP Copilot · INC-2049

Suggested category

Network · VPN connectivity

Likely root cause

Recent firewall rule change (CHG-1187) overlaps with the user's office subnet.

Recommended response

"Hi Alex — we've identified a routing conflict introduced today. Rolling back now, ETA 8 min."

Security

Enterprise-grade by default.

SSO, MFA, OAuth2
RBAC + Audit logs
Tenant isolation
Custom domains
ISO 27001 ready
Session monitoring

Replace four tools with one.

Migrate from Jira Service Management, Freshservice or ServiceNow in days — not quarters.

Try the live demo